Please have a look at our latest paper regarding remote work & onboarding. We are very keen in sharing this information with you and happy to hear your thoughts.

For the creation of this guide, Arrows Group Global spoke to around 100 of our UK clients about their remote onboarding and interviewing challenges. These include leading UK businesses such as Just Eat, Sky, Moonpig, JustGiving, Sony, Revolute and Virgin Media. This has been combined with best practice advice from Arrows Group Global, a leading technology recruitment business with offices in London and Amsterdam – and currently staff working remotely across both countries

Please continue reading here
AGG – White Paper – Remote work & onboarding



Answer honestly. In normal business circumstances, how good are you at keeping in contact with your customers? Not just those you are actively doing business with, or in discussion with? How about those you haven’t done business with for a while, or you’ve put in the capable hands of an Account Manager because all is running smoothly?

How often do you call just to make contact and see how their business is going?

The Simple Lesson: Don’t Be a Stranger

 The reason I pose the question? I’ve learned an important lesson since working in lockdown. As I wrote in a previous article, in these unique times businesses need to evolve and not try and continue as usual if that’s no longer relevant. That means it’s more vital than ever that we listen to our clients and find out what new challenges they’re facing.

Understanding current challenges naturally mean spending a large quantity of time having frank and open discussions. As you know yourself, the person you want to talk openly to is usually the one you already have a good relationship with.

Over time, as my position has become more senior, my role and use of time have changed considerably, as it does for most. As Managing Director, pre-lockdown, the majority of my time was spent in all manner of internal meetings, combined with a number of hours traveling. I usually had contact with our clients at an advanced stage in the process, typically to check on the quality of service they were receiving from our fantastic consultants, and to see where we could expand on the relationship. I didn’t have time and often didn’t feel it was my place to routinely just check in with people to see how their business was going.

The result is, to be completely truthful, I had let contact slip with some clients I’d had great relationships with as a consultant. This was also partly a consequence of spending several years in The Netherlands.

What has this meant? Well, in all the excellent and meaningful conversations with clients present and past I’ve had over the last few weeks, I’ve felt humbled by realising there were gaps in the relationship – things I didn’t know had happened in their lives; them not having heard from me since my second child was born. The important moments that mean more to a relationship than business updates or job vacancies. It’s been an unexpected pleasure of lockdown, catching up on all this and reconnecting. In lockdown, they’ve been more available to talk too.

“No matter how diverse your role becomes, you need to keep your clients at the heart of everything you do.”

Clients First, Operations Second

 This experience has brought home one simple, obvious truth. No matter how diverse your role becomes, you need to keep your clients at the heart of everything you do. It’s reminded me that I must, no matter how much our business grows, devote a portion of every day to listening to our clients. And finally, that businesses have to be client, not operations led, to remain relevant and successful.

What have been some of your most valuable business lessons since being in lockdown? I’d love to hear. Share your thoughts in the comments below and contact me on  

There is little that is more insensitive and pointless in business than trying to keep operating ‘as usual’ if that usual now makes no sense.

At Arrows Group, our ‘usual’ offering is the full gamut of workforce solutions; defining recruitment strategies, pure recruitment, onboarding, retention etc. The events of recent weeks, while not putting a total stop to all of these, have caused fundamental changes that make it imperative for us to evolve to remain relevant.

Establishing New Areas of Need

The good news for us, as we work primarily in the technology sector, is that there is still some need for recruitment during lockdown. According to recent analysis from the Association of Professional Staffing Companies, some 35% of current vacancies in London on job boards are within the IT sector. On a normal, average week this figure would usually be 15% or less.

This aside, the number one rule in sales (or any business, really) is always to listen to and understand your clients’ needs. Over the last few weeks, I have had many lengthy discussions with ours about their current business challenges. From these and other conversations, Arrows Group has established our clients’ most critical areas of need right now. Some examples of these are:

  • Guidance on accessing new government grants and business loans
  • Guidance on onboarding new employees remotely
  • Guidance on retention / motivation strategies for current teams

Turning Needs into Services

Having identified new areas of need where we have the expertise to support, we have ‘productised’ many of them as new service offerings from Arrows Group. For our active clients, these are being offered for free to best support them in these extraordinary times.

We are utilising the existing skills within our business for our evolved product services. On the question of support with government grants, for example, Arrows Group was one of the first businesses to go through the process and be accepted for a loan under the coronavirus business interruption loan scheme (CBILS) – although we have not yet needed to draw on it. On 15th April, UK Finance reported that just 21% of almost 30,000 formal CBILS applications had been approved. Having been through that process, as well as having a CFO with a background in corporate restructure, we can apply our recent knowledge and expertise to our new client service.

As we all try and set our course through unchartered waters, another request we are frequently getting is for quality market insights. Our clients are willing and keen to openly discuss current challenges with like-minded people from different companies. To facilitate this, Arrows Group is hosting a series of video forums. At time of writing, this series is expected to include forums for Chief of Staff, Financial Directors, CTOs, Procurement, Engineering Managers and HR professionals. The format will range from smaller breakfast meetings to conferences with a keynote speaker and set content depending on size of audience.

Ongoing Evolution 

We have evolved our business offering already, but we also know many of the challenges for our clients are still to come. In the ‘old’ world, 80% of our conversations would be about company growth and 20% or less about managing decline. We expect more conversations moving forward will, unfortunately, be about managing the process of business contraction.

Many companies will inevitably have to make more redundancies. We have already put in place an evolved product offering with this in mind. Through it, companies connect individuals directly to us as part of a redundancy package. Depending on the individual and their seniority, we can help develop their interview technique, supply market information, or assist with CV writing and expert advice on the right companies to target. For the individual, this gives them an instant support network to help during what can be a tough time and for our clients it helps them create a kinder process of redundancy.

Evolution, by nature, is ongoing. If anything, this has been a refreshing reminder that businesses should always keep an eye firmly on the future. It has actually been incredibly refreshing to have so much time to talk to clients, understand exactly what they want right now and to adapt our product offering accordingly – one of the many unexpected positives of these strange times.

What are the biggest challenges currently facing you as a business – or individual? I’d love to hear from you and always happy to talk about how I can help. Contact me on  


Please see below the links Bala is referring to in the video;

1) Just Eat Case Study:

2) A testimonial from the head of talent at Just Eat:

3) IR35 in the Private Sector (PDF): Arrows IR35 (with rate card)